SPIRE Industry Conference
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The COVID-19 pandemic, competition from e-commerce, and tighter foreign worker policies — all challenge Singapore service businesses. The only way forward is to up your game through higher productivity. Join industry and academic leaders at NUS’ second annual conference on service productivity to hear how outstanding Singapore businesses have reconfigured their operations and marketing to increase productivity.
As the safety and well-being of our attendees are our top priority, on-site attendees are required to be fully vaccinated. You are considered to be fully vaccinated 14 days after receiving your second dose of the vaccine.
Guest of Honour:
Mr Shi Yonghong
Co-founder, Haidilao
| Date: |
| Tuesday, 21 September 2021 |
| Time: |
| 8:45 am - 1:00 pm |
| Venue: |
|
NUS Business School Mochtar Riady Building BIZ 1 Seminar Room 5-4 15 Kent Ridge Drive Singapore 119245 (Map) |
| Dress Code: |
| Office attire |
Programme
| 9:00 am - 9:05 am |
Opening address Prof Ivan Png Distinguished Professor, Strategy & Policy, Economics, NUS Principal Investigator, Service Productivity and Innovation Research (SPIRE) |
Panel 1 – Healthcare |
|
| 9:05 am - 9:15 am |
Perspectives of Smart Health through the lens of COVID-19 Asst Prof Sean Lam Head, Data Science, Singapore Health Services, Health Services Research Centre Assistant Professor, Duke-NUS Medical School |
| 9:15 am - 9:25 am |
Evaluation versus Recommendation: Understanding the Differences Between Two Customer Feedback Measures to Improve Service Productivity Assoc Prof Li Xiuping Deputy Academic Director, The NUS EMBA-Chinese Department of Marketing, NUS Business School |
| 9:25 am - 9:35 am |
Panel Discussion Asst Prof Sean Lam, Assoc Prof Li Xiuping Chair: Asst Prof Gong Jie |
| 9:35 am - 9:45 am | Break |
Panel 2 – Retail |
|
| 9:45 am - 9:55 am |
Retail Innovation in a Post-COVID World Mr Herman Tan CTO, Red Cube Ex-COO, Bodyshop Indonesia Ex-Vice Chairman, Matahari Putra Prima Visiting Fellow, Institute of Operations Research and Analytics (IORA), NUS |
| 9:55 am - 10:05 am |
Automation and Human Resources at a Supermarket Group Asst Prof Ong Pinchuan Department of Strategy & Policy, NUS Business School |
| 10:05 am - 10:15 am |
Panel Discussion Mr Herman Tan, Asst Prof Ong Pinchuan Chair: Prof Leonard Lee Deputy Director, Lloyd's Register Foundation Institute for the Public Understanding of Risk Deputy Head of Marketing, NUS Business School |
| 10:15 am - 10:25 am | Break |
Panel 3 – Logistics |
|
| 10:25 am - 10:35 am |
Digitalization of Customer Interactions Mr Albert Kho Kee How Managing Director, Group Technology and Operations, United Overseas Bank Limited (UOB) |
| 10:35 am - 10:45 am |
Balancing Customers for Geographically Separated Service Systems Assoc Prof He Shuangchi Deputy Head (Research) Department of Industrial Systems Engineering and Management, Faculty of Engineering |
| 10:45 am - 10:55 am |
Panel discussion Mr Albert Kho, Assoc Prof He Shuangchi Chair: Prof Ivan Png |
| 10:55 am - 11:05 am | Break |
| 11:05 am - 11:25 am |
Plenary Session Guest of Honour: Mr Shi Yonghong Moderator: Assoc Prof Chong Juin Kuan Deputy Director, Centre for Behavioural Economics Department of Marketing, NUS Business School |
For General Enquiries:
| Rayne | bizphdresearch@nus.edu.sg |
| +65 6601 5783 | website |