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Tuesday
21
September 2021
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Time:
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8:45 am to 1:00 pm
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Venue:
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NUS Business School
Mochtar Riady Building, BIZ 1 Seminar Room 5-4
15 Kent Ridge Drive Singapore 119245 (Map)
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Dress Code:
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Office Attire
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The COVID-19 pandemic, competition from e-commerce, and tighter foreign worker policies — all challenge Singapore service businesses. The only way forward is to up your game through higher productivity. Join industry and academic leaders at NUS’ second annual conference on service productivity to hear how outstanding Singapore businesses have reconfigured their operations and marketing to increase productivity.
As the safety and well-being of our attendees are our top priority, on-site attendees are required to be fully vaccinated. You are considered to be fully vaccinated 14 days after receiving your second dose of the vaccine.
Language: English/Mandarin with simultaneous interpretation
GUEST OF HONOUR
Mr SHI Yonghong
Co-founder, Haidilao
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Asst Prof Sean LAM
Head, Data Science, Singapore Health Services, Health Services Research Centre
Assistant Professor, Duke-NUS Medical School
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Mr Albert KHO Kee How
Managing Director, Group Technology and Operations, United Overseas Bank Limited (UOB)
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Mr Herman TAN
CTO, Red Cube
Ex-COO, Bodyshop Indonesia
Ex-Vice Chairman, Matahari Putra Prima
Visiting Fellow, Institute of Operations Research and Analytics (IORA), NUS
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Assoc Prof LI Xiuping
Deputy Academic Director, The NUS EMBA-Chinese
Department of Marketing, NUS Business School
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Assoc Prof HE Shuangchi
Deputy Head (Research)
Department of Industrial Systems Engineering and Management, Faculty of Engineering
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Asst Prof ONG Pin Chuan
Department of Strategy & Policy, NUS Business School
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