COVID-19 has sped up the adoption of food delivery services, permanently altering the business landscape of the F&B industry. However, many businesses have yet to achieve a delivery service experience that delights their customers. Where do the issues lie and what steps can they take to get there?

In NUS Business School’s first-ever LinkedIn Live event, Visiting Professor Sherri Kimes and Mr Michael Tan, Chief Executive Officer of the Singapore Productivity Centre will discuss findings of a joint study on food delivery from consumers’ perspectives. They will also share recommendations on how F&B companies can remain at the top of their food chain through developing a great delivery service experience.

Join us on LinkedIn on Monday, 20 July 2020, 1 to 1.40pm!

RSVP here. Questions and comments are welcome during the live session.