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Rising to the Productivity Challenge:Services in the 2020s

When & Where

Wed, 25 September 2019, 8.45am – 1.00pm
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Hon Sui Sen Memorial Library Auditorium
1 Hon Sui Sen Drive, Singapore 117588 (Map)
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Dress code: Office attire

Competition for local talent, tightening quotas on foreign workers, and consolidation of the real estate industry – these are all challenges facing Singapore’s service industries. The only way forward is to up the game through higher productivity. Join industry and academic leaders at NUS’ first ever conference on service productivity. Hear how outstanding Singapore businesses have reconfigured their operations and marketing to be more efficient, and learn how to grow your business.


Language: English/Mandarin with simultaneous interpretation


  • Lim Hock Chee, BBM, CEO, Sheng Siong Group


  • Kelvin Koh, Senior Vice President, DBS Bank
  • Alex Liu Bin, Regional General Manager, BreadTalk
  • Michael Tan, CEO, Singapore Productivity Centre
  • Ivan Png, Distinguished Professor of Strategy and Policy, NUS Business School
  • Teo Chung Piaw, Executive Director, NUS Institute of Operations Research and Analytics
  • Jochen Wirtz, Professor of Marketing, NUS Business School
  • Zhang Yan, Associate Professor of Marketing, NUS Business School

Click here to view programme

Enquiries: (Ms) Wing Yi, SPIRE | | Tel: (+65) 6516-6981

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