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Past AE Topics for Jochen Wirtz

Past AE Topics for A/P Jochen Wirtz

Topics

Student Name

Semester

 An Investigation Of Consumer Claiming Behaviour During Service Recovery  Toh Sok Hua Pamela  II, 2004/2005

The Effects of Familiarity on Perceived Fairness of Revenue Management Practices

Tan Choon Lai, Denis

II, 2003/2004

Exploring Consumer Behavior during Service Recovery

Gwee Qi Xin

I, 2003/2004

Moderating Effects of Arousal Congruency on Consumer Responses in Intrinsically Pleasant Service Environments

Goh Chwee Suan

II, 2002/2003

Perceived Fairness in Revenue Management in a Restaurant Context

Chua Hsiao Wei

I, 2002/2003

The impact of Loyalty Programs on the Attitudinal - Behavioural Relationship

Chow Chao Wei, Jacqueline

II, 2001/2002